Exchange, Returns & Refunds

Exchanges, Returns and Refund Policy

Contact Information:

  • Email: jinayksavla@gmail.com.
  • Address: Gala No 2A, Desai Compound, Near Happy Home Society, Dahisar West, Mumbai-400068, Maharashtra.
  • Phone: 9833466553.

Shipping

  • All orders are delivered within 7-14 business days.
  • Ready-to-ship items are dispatched within 48-72 hours.
  • Free shipping is provided on all online orders.
  • For express deliveries, please contact us via call, email, or WhatsApp for additional charges based on your location.
  • Orders will be delivered to the address provided at the time of purchase.

Tracking & Delivery:

  • Once shipped, tracking details will be shared via email.
  • Orders can be tracked using the tracking number provided on the shipping partner’s website.
  • Please ensure that the shipping address is accurate and includes the zip code and a valid mobile number for smooth delivery.

Modes of Payment

For all orders, we accept:

  • Major debit & credit cards (Visa, Mastercard, American Express)
  • Net Banking across major banks
  • Recognized Wallet & UPI options
  • Cash on delivery for all items, apart from hand-made items 

Returns & Exchanges

At Jascano, we ensure the highest quality standards. If you are not satisfied with your purchase, please refer to the exchange policy below:

  • Products can be exchanged for size changes only if they are in perfect condition.
  • Inform the customer service team of any issues within 24 hours of receiving the product by emailing us at jinayksavla@gmail.com or calling us at 9833466553.
  • Original product tags and packaging must be intact when returning the product.

Exchange Process:

  • Products can be exchanged within 7 days of receipt.

Non-Eligible Products for Return/Exchange:

  • Products with physical damage to the box or product.
  • Products returned without original packaging or missing items included at delivery.

Refund Policy:

  • We do not provide refunds. Goods once sold can only be exchanged if they meet the exchange terms.
  • If the issue is unresolved, a credit note will be issued for future purchases.

Disclaimer

Policies are subject to change without prior notice. In case of conflict, the Terms & Conditions policy will prevail.

Thank you for shopping with Jascano Luxury Apparels Private Limited!